When it comes to the telecoms industry, there are plenty of terms that you may come across and could find confusing. Here are 10 common terms explained in easy-to-understand language.
This common telecoms term refers to how computers are connected together across a local area network. Data travels through an Ethernet cable.
According to Techopedia a router is a device that analyses the contents of data packets transmitted within a network. Routers are essential to using the internet, and can be wired or wireless.
3. Hosted/Cloud systems
This is a term that is becoming increasingly common, and many people may already use the cloud to store personal photos or files. Essentially, this kind of communications platform is based in a data centre, or cloud, where users do not normally require any on-site equipment. Upgrades to systems occur automatically, and users pay a monthly fee for these services.
A DDI, or Direct Dial In, number lets each phone extension you own have a separate number.
This term refers to having an internet connection.
VoIP stands for Voice over Internet Protocol. It involves sending voice packets across the internet. For businesses, it is essential to understand What is VoIP termination as this will be the standard phone system used by companies by 2025. VoIP offers many benefits compared to traditional communications systems, and provides a wide range of features for users.
7. Call recording
This is a handy feature, especially of wholesale AZ VoIP termination services, that lets you record your calls to be listened to at any time. It’s useful for training and monitoring purposes.
8. Call queuing
If you phone a call centre you’ll probably be aware of the call queuing feature. It lets callers know where they stand in a queue of other callers. The phone system directs the calls on a first-come basis.
9. Call reporting
This telecoms feature lets you track calls, which can be used for monitoring purposes. It will let you know who uses the phone most frequently or who picks up the phone the quickest, for example.
10. Unified communications
This is a term that you will hear more and more with regards to telecommunications. It essentially relates to integrating real-time communication services, including chat, telephony and desktop sharing. It enables faster and more efficient communication.